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Remote Support
Real-time assistance · Real-time diagnosis
Professional engineer online support
SameGram provides full-process remote technical support services. No matter where you are, you can enjoy our fast and reliable after-sales guarantee. With cloud monitoring, remote diagnosis and intelligent service platform, our engineers are on-site to help you efficiently troubleshoot faults, optimize equipment operation, and ensure stable and efficient production lines.
Cloud remote diagnosis
Real-time device data collection through the networked system can quickly identify the source of faults and abnormal operation. No need to wait on site, respond to problems immediately.
Online firmware upgrade
Support remote updates of system versions to improve functions, security and compatibility, ensuring that the device always runs in the best condition.
Technical Document Center
Operation manuals, parameter setting guides, video tutorials, troubleshooting procedures...all content is available in one place and can be viewed anytime, anywhere.
Multilingual service team
Global support, covering English, Chinese, Spanish and other multilingual environments, helping customers in different regions to communicate easily and connect without obstacles.
SaaS data platform (optional)
Access to SameGram intelligent platform to realize intelligent functions such as remote monitoring of equipment, operation data visualization, real-time warning of abnormalities, and historical data analysis.
Ready to Build Your Own Solution?
Contact us today to design a checkweighing and inspection system that fits perfectly—because your production needs to be accurate to every gram.
Choosing SameGram means
Flexible customization
Perfectly adapt to existing systems
Rich experience
16 years of professional manufacturing precipitation
Free samples
Support remote viewing and sample testing
Fast delivery
standard products in stock, shipped on the same day
Extensive verification
5000+ customers trust, wide industry coverage
After-sales guarantee
2-year warranty, lifetime maintenance
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faq
Frequently Asked Questions
- Q:Can the system be integrated with my production line?X-ray inspection systems can be integrated with production lines, supporting PLC/MES control, automatic reject mechanisms, and data reporting for seamless quality control.
- Q:How accurate are X-ray inspection systems?Accuracy depends on energy, detector, and algorithms; dual-energy and AI improve material discrimination and lower false positives.
- Q:In which industries can Samegram's X-ray inspection systems bse used?SameGram X-ray inspection systems are designed for the food industry, including packaged, bulk, and seafood products, and can detect contaminants such as metal, glass, stones, bones, and hard plastics, ensuring product safety and quality.
- Q:Is investing in X-ray inspection worth it?X-ray inspection systems quickly pay for themselves by reducing recalls, cutting waste, and improving efficiency, delivering a strong ROI for food, pharma, and electronics manufacturers.
- Q:When should I use 3D/CT instead of 2D X-ray?Use 3D/CT for complex internal geometry, failure analysis, or precise metrology when 2D images aren’t sufficient.
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